NITE LIMITED WARRANTY POLICY
Warranty Registration Card must be submitted by mail or processed online. Click here to submit online.
- Warranty claim should be issued only after the NITE warranty department has been contacted. At that time, a claim number will be issued. Labor Rate & Time Allowed to complete repair will be advised. NITE Warranty Department: 866-204-8570
- All warranty returns & labor charges must be accompanied by a completed warranty claim form and claim number issued by the NITE warranty department.
- NITE warranty claim form must be filled out.
- All warranty claims will be reviewed by the NITE warranty department within 30 days of receipt of the returned item.
- Opening, piercing and/or violating the hermetically sealed refrigerant loop in any manner will immediately void all warranty.
- Warranty parts to be returned to NITE warranty department must be shipped on a prepaid basis. If a part requested for return has not been received, labor charges will be rejected. If a warrantable part, Bergstrom will reimburse for shipping. Package shipment carefully so damage does not occur in transit.
- If warranty Claim is approved, NITE warranty department will issue a credit to be applied towards the customer’s account, as desired. (Credit Memo/Invoice Number must be provided at the time of payment.) Please allow 30 days from the date of review for credit to be issued.
- All returns must be shipped to:
Attention: Warranty Department
2390 Blackhawk Road
Rockford, Illinois 61109
Packages must be marked with the claim number and include the proper documentation to be reviewed for warranty.
NITE LIMITED WARRANTY GUIDELINES
Pre-Approval required on all warranty claims.*
The NITE System has a 2 (two) year parts and 1 (one) year labor warranty on the sealed air-conditioning system unit. Should your unit fail in the sealed refrigeration loop, you may return your unit to Bergstrom, Inc. or an authorized replacement center and we will replace it with a re-manufactured unit. We will allow you 90 minutes removal and replacement labor for this option if within the 1 (one) year time frame.
For components other than the sealed refrigeration loop, we have 2 (two) year parts and 1 (one) year labor only warranty, excluding the batteries**, optional fuel operated heater***, optional block heater***, optional inverter or inverter/charger combo****. Please see standard repair times below.
Standard Repair Time Allowances @ $60.00/hour
Up to1 hour of paid diagnositcs is allowed with warranty call reference number.
For pre-approval on parts and labor and for all other repairs, contact our NITE Warranty Department: 866-204-8570
- Other than diagnosis, warranty work should be completed only after NITE Warranty Department has been contacted. At that time, a claim number will be issued. NITE Warranty Department: 866-204-8570
- Warranties apply only to products in their original installation location on originally installed truck.
- Installation, use, care and maintenance must be normal and in accordance with instructions contained with installation manuals – click here for installation manuals.
- Bergstrom, Inc. requires that the defective part be returned with a completed warranty claim form.
- Warranty is non-transferable.
Excluded From Warranty:
Damage or repairs required as a consequence of faulty installation or installation on other than truck vehicles.
Damage or repairs needed as a consequence of any misapplication, abuse, improper servicing, unauthorized alternation or improper operation.
Damage or repair cost associated with electrical/battery system.**
Damage or repair cost associated with fuel operated heater, see manufacturer's warranty.***
Any special, progressive, indirect or consequential property or commercial damage of any nature what-so-ever.
Trucks with an alternator rated less than 30 amp greater than OEM alternator.
Purchase and/or installation documentation is necessary for warranty.* Click for technical trouble shooting guide
** Trojan batteries are warranted by manufacturer. For warranty information, call: 800-423-6569.
*** Espar heater is warranted by manufacturer. For warranty information, call: 800-387-4800.
Webasto heater is warranted by manufacturer. For warranty information, call: 800-860-7866.